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Supportanfrage

Supportanfrage Auf unserer Website finden Sie einen Produktsupport-Bereich. Dort haben wir Anleitungen und Antworten auf Ihre Fragen zusammengestellt.

Als unser Händler können Sie uns eine Garantie-/Supportanfrage senden, indem Sie das unten stehende Supportanfrageformular ausfüllen. Unsere Support-Mitarbeiter werden Ihnen schnellstmöglich, in der Regel innerhalb von 1–5 Werktagen, antworten.

Privatkunden wenden sich bitte an Ihren Händler.

As our reseller, you can send us a warranty/support request by filling out the support request form below. Our support staff will respond to you as soon as possible, normally within 1-5 business days.

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Fields marked with * are required.

Customer Information

Company *

Your customer number *

Your email *

Support Request

Subject of contact *Choose a topicProduct reclamationSupport request

The form structure is modified based on the selection

Product category *Choose a categoryElectric heatersAccessories for electric heatersWood-burning sauna stovesWood stove installation accessoriesNarvi AvantoSauna stonesChimneys & smoke fluesSauna accessoriesCauldronsInstallation accessoriesFireplaces and bake oven doorsOther fireplaces componentsKota smokerInfrared heaters and controllersOther

Product name and item number *

Serial number

Purchase invoice number *

Fault description *Choose an optionThe heater does not heat upThe heater heats up poorlyAn error is displayedNothing is displayed on the heaters controllerOther

Support request subject *

Detailed description of the problem *

Sauna Room Details

Width (m) *

Length (m) *

Height (m) *

Cubic (m³)

Cold surfaces *

Glass door, window or other glass surface, flue surface – in total (m²)

Is there always basic heat in the sauna? *

• Yes
• No

Additional Information

Attachments

Drag & Drop Files, Choose Files to Upload Du kannst bis zu 6 Dateien hochladen.

A picture of a sauna room showing the placement of components (see sample picture) (also with a wood-burning sauna stoves). Also, more detailed pictures of the problem. Max size 4 MB per picture)

Sample pictures (click to open in modal window)

• 

• 

• 

A copy of your customer's sales receipt/invoice

Drag & Drop Files, Choose Files to Upload

Picture of a sales receipt/invoice (max size 4 MB).

Privacy Policy

GDPR agreement *

• I consent to having this website store my submitted information as stated on Privacy policy

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