How can we help?

Support request

You will find a product support section on our website, where we have compiled instructions and answers to answer your question.

*Please note that we only process messages from our resellers. Private customers, please contact your purchase place.

As our reseller, you can send us a warranty/support request by filling out the support request form below. Our support staff will respond to you as soon as possible, normally within 1-5 business days.

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Fields marked with * are required.

Customer Information

Company *

Your customer number *

Your email *

Support Request

Subject of contact *Choose a topicProduct reclamationSupport request

The form structure is modified based on the selection

Product category *Choose a categoryElectric heatersAccessories for electric heatersWood-burning sauna stovesWood stove installation accessoriesNarvi AvantoSauna stonesChimneys & smoke fluesSauna accessoriesCauldronsInstallation accessoriesFireplaces and bake oven doorsOther fireplaces componentsKota smokerInfrared heaters and controllersOther

Product name and item number *

Serial number

Purchase invoice number *

Fault description *Choose an optionThe heater does not heat upThe heater heats up poorlyAn error is displayedNothing is displayed on the heaters controllerOther

Support request subject *

Detailed description of the problem *

Sauna Room Details

Width (m) *

Length (m) *

Height (m) *

Cubic (m³)

Cold surfaces *

Glass door, window or other glass surface, flue surface – in total (m²)

Is there always basic heat in the sauna? *

• Yes
• No

Additional Information

Attachments

Drag & Drop Files, Choose Files to Upload You can upload up to 6 files.

A picture of a sauna room showing the placement of components (see sample picture) (also with a wood-burning sauna stoves). Also, more detailed pictures of the problem. Max size 4 MB per picture)

Sample pictures (click to open in modal window)

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• 

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A copy of your customer's sales receipt/invoice

Drag & Drop Files, Choose Files to Upload

Picture of a sales receipt/invoice (max size 4 MB).

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